The good news is that your business is growing. The bad news is that you're bursting at the seams - you have more moving parts, more processes, more volume, more people  and they aren't working in concert. In short, you could use some help.

At Cedar Point Consulting, we have the deep experience in operations improvement and process improvement to provide that help. Not only have we managed operations improvement initiatives for Fortune 500 businesses and other large scale operations, we also have experience managing start-ups and leading turnarounds, where work processes need to be developed quickly from scratch or completely re-engineered.

Front Office Operations

It's no secret that front office operations are critical to building a strong client relationship and increasing customer retention, and Cedar Point Consulting excels in the front office. Whether its customer/member acquisition,  call center management, tele-marketing/tele-sales, customer service, e-marketing, e-commerce or order processing, we can help you to improve your front office operations, increase customer retention rates and improve the bottom line.

Our consultants have led front office operations improvement efforts with returns above 500%, and we're ready to help you.

Back Office Operations

A good back office delivers on promises to your clients, so back office operations often need improvement in concert with front office operations and customer retention initiatives.  Skilled in back office operations improvement, Cedar Point Consultants have led initiatives to improve order fulfillment, information technology, technology infrastructure, production support, quality assurance, e-commerce and the other back office operations that make your business function smoothly.  With our back office experience, we can help you scale to meet present & future client needs.

Process Improvement

From service delivery to the supply chain to manufacturing, greater efficiency begins with process improvement efforts through Cedar Point Consulting.  Our consultants are trained and experienced in a variety of process improvement approaches, including Six Sigma process improvement, Lean principles and Business Process Re-Engineering (BPR). Regardless of the approach taken, we map the process, then identify bottlenecks and areas of waste to dramatically improve your bottom line.

Which process improvement approach is the best for you?

The optimal process improvement approach depends upon your industry, the area of focus and your organization's culture, though each of these techniques enjoys widespread appeal:

• The Six Sigma Process Improvement Methodology (DMAIC, DFSS, DMADV) applies scientific tools and techniques to reduce variation in your business processes, improve quality and increase productivity.
• Lean Principles and Tools reduce costs and improve quality by minimizing waste throughout your organization.
• Business Process Reengineering (BPR) uses a simple 4-step approach to identify areas for process improvement and implement measurable changes that improve the bottom line.

To learn more about each process improvement approach select one from above, or contact Cedar Point Consulting and inquire about our Process Improvement practice area.