The Internet is making us all a little more rude these days and there's a good chance we don't even know it.  This has nothing to do with texting while driving or blogging about gossip – it's much more insidious. It is related to using Skype, Vonage and other types of Voice-over-IP (VoIP) on international calls, so if you're using VoIP phones or you lead virtual teams, there's a good chance you're at risk.

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Donald Patti is a Principal Consultant with Cedar Point Consulting, a management consulting practice based in the Washington, DC area, where he advises businesses in project management, process improvement, and small business strategy.  Cedar Point Consulting can be found at http://www.cedarpointconsulting.com.